What are the three phases of the EAR model in a crisis encounter?

The three phases of the EAR model in a crisis encounter are Engage, Assess, and Resolve. This model is specifically designed to guide individuals, such as law enforcement or corrections personnel, in managing and navigating through crises effectively.

Engage is the initial phase where the officer establishes rapport and communicates with the individual in crisis, creating a safe environment. This is critical because it helps de-escalate tension and fosters trust, allowing for more effective communication.

Assess follows engagement and involves evaluating the situation to understand the individual's needs, emotions, and underlying issues contributing to the crisis. This phase is essential for identifying risks and determining the appropriate response, as it provides the necessary context to make informed decisions.

Resolve is the final phase where strategies and interventions are implemented to address the situation. This phase focuses on finding a solution that can lead to a positive outcome, ensuring that the individual receives the appropriate care or resolution that aligns with their situation.

The combination of these three phases allows for a comprehensive approach to crisis intervention, emphasizing the importance of understanding and responding to the unique dynamics of each encounter.